com.accelops.phoenix.servicenow

Class IncidentUpdatedFromSericeNow

java.lang.Object

com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow

All Implemented Interfaces:

ServiceNowIntegration

class IncidentUpdatedFromSericeNow
extends AbstractServiceNowIntegration

Field Summary

Fields

Modifier and Type	Field and Description
private java.lang.String	result

Fields inherited from class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

configProp, DEFAULT_XSL_PATH, externalObjList, integratedXML, logger, serviceNowHost, svcContext, xslPath

Fields inherited from interface com.accelops.phoenix.servicenow.ServiceNowIntegration

Default_ContentType, JSON_ContentType

Constructor Summary

Constructors

Constructor and Description
IncidentUpdatedFromSericeNow(ServiceContext context)

Method Summary

Modifier and Type	Method and Description
private org.w3c.dom.Document	createTicketQuery(int ticketStatus, java.lang.Integer range)
protected void	execute()
java.lang.String	getResult()
protected java.util.Map<java.lang.String,java.lang.String>	getTicketMap(java.lang.String soapResultMessage) Mapping of sys_id to user external Id
void	setResult(java.lang.String result)
private java.lang.String	updateTicket(java.util.Set<java.lang.String> externalClosedTickets, org.w3c.dom.Node ticket, java.util.Map<java.lang.String,java.lang.String> closedTicketIds)

Methods inherited from class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

createSOAPClient, faultProcess, faultProcess, getElementValue, getIncidentFieldName, getIntegratedXML, getSoapClient, getXslPath, integrating, loadConfigPropties, parseSoapFault, parseSoapResultSysId

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

result

private java.lang.String result

Constructor Detail

IncidentUpdatedFromSericeNow

IncidentUpdatedFromSericeNow(ServiceContext context)

Method Detail

execute

protected void execute()
                throws java.lang.Exception

Specified by:

execute in class AbstractServiceNowIntegration

Throws:

java.lang.Exception

createTicketQuery

private org.w3c.dom.Document createTicketQuery(int ticketStatus,
                                               java.lang.Integer range)
                                        throws javax.xml.parsers.ParserConfigurationException,
                                               org.xml.sax.SAXException,
                                               java.io.IOException

Parameters:

ticketStatus -

startDate -

startTime -

endDate -

endTime -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

java.io.IOException

org.xml.sax.SAXException

updateTicket

private java.lang.String updateTicket(java.util.Set<java.lang.String> externalClosedTickets,
                                      org.w3c.dom.Node ticket,
                                      java.util.Map<java.lang.String,java.lang.String> closedTicketIds)
                               throws javax.xml.parsers.ParserConfigurationException,
                                      org.xml.sax.SAXException,
                                      java.io.IOException,
                                      javax.xml.xpath.XPathExpressionException

Parameters:

externalClosedTickets -

ticket -

closedTicketIds -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

javax.xml.xpath.XPathExpressionException

getResult

public java.lang.String getResult()

Returns:

the result

setResult

public void setResult(java.lang.String result)

Parameters:

result - the result to set

getTicketMap

protected java.util.Map<java.lang.String,java.lang.String> getTicketMap(java.lang.String soapResultMessage)

Mapping of sys_id to user external Id

Returns: