com.accelops.phoenix.servicenow

Class IncidentServiceNowIntegration

java.lang.Object

com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

com.accelops.phoenix.servicenow.IncidentServiceNowIntegration

All Implemented Interfaces:

ServiceNowIntegration

public class IncidentServiceNowIntegration
extends AbstractServiceNowIntegration

Field Summary

Fields

Modifier and Type	Field and Description
(package private) java.util.Map<java.lang.String,java.lang.String>	unLinkedDevices

Fields inherited from class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

configProp, DEFAULT_XSL_PATH, externalObjList, integratedXML, logger, serviceNowHost, svcContext, xslPath

Fields inherited from interface com.accelops.phoenix.servicenow.ServiceNowIntegration

Default_ContentType, JSON_ContentType

Constructor Summary

Constructors

Modifier	Constructor and Description
protected	IncidentServiceNowIntegration(ServiceContext context)

Method Summary

Modifier and Type	Method and Description
protected org.w3c.dom.Document	assembleIncidentTransformDoc(java.lang.String incidentXml, java.lang.String xslPath)
protected void	execute() ServiceNow has bug when insert/get multiple recorders, so that we do not support to insert multiple incidents at one time.
protected java.lang.String	getConfigurationItemField()
protected java.lang.String	getIncidentFieldName()
protected java.lang.String	getIncidentInsertAction()
protected java.lang.String	getIncidentSOAPURI()
protected java.lang.String	getServiceNowCI(java.lang.String incidentXml, java.lang.String xslPath)
protected java.lang.String	getSnIncidentSysId(java.lang.String incidentXml, java.lang.String xslPath) Get sys_id in incident from service now Web service update called without a sys_id, ignored
protected ExternalObjectInfo	insertIncident(java.lang.String incidentXml, java.lang.String xslPath)
protected java.util.Properties	loadCustomProperties(java.lang.String xslPath)
protected java.lang.String	parseIncidentDeviceSysId(java.lang.String soapResult)
protected java.lang.String	parseInsertResponse(java.lang.String soapResult)
protected ExternalObjectInfo	processIncident(java.lang.String incidentXml, java.lang.String xslPath)
protected void	updateSnIncident(java.lang.String sysId, java.lang.String incidentXml, java.lang.String xslPath)

Methods inherited from class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration

createSOAPClient, faultProcess, faultProcess, getElementValue, getIntegratedXML, getSoapClient, getXslPath, integrating, loadConfigPropties, parseSoapFault, parseSoapResultSysId

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

unLinkedDevices

java.util.Map<java.lang.String,java.lang.String> unLinkedDevices

Constructor Detail

IncidentServiceNowIntegration

protected IncidentServiceNowIntegration(ServiceContext context)

Method Detail

execute

protected void execute()
                throws java.lang.Exception

ServiceNow has bug when insert/get multiple recorders, so that we do not support to insert multiple incidents at one time.

Specified by:

execute in class AbstractServiceNowIntegration

Throws:

java.lang.Exception

processIncident

protected ExternalObjectInfo processIncident(java.lang.String incidentXml,
                                             java.lang.String xslPath)
                                      throws javax.xml.parsers.ParserConfigurationException,
                                             org.xml.sax.SAXException,
                                             java.io.IOException,
                                             java.lang.Exception

Parameters:

incidentXml -

xslPath -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

java.lang.Exception

insertIncident

protected ExternalObjectInfo insertIncident(java.lang.String incidentXml,
                                            java.lang.String xslPath)
                                     throws java.lang.Exception

Parameters:

incidentXml -

xslPath -

Returns:

Throws:

java.lang.Exception

assembleIncidentTransformDoc

protected org.w3c.dom.Document assembleIncidentTransformDoc(java.lang.String incidentXml,
                                                            java.lang.String xslPath)
                                                     throws java.lang.Exception

Throws:

java.lang.Exception

loadCustomProperties

protected java.util.Properties loadCustomProperties(java.lang.String xslPath)

getIncidentInsertAction

protected java.lang.String getIncidentInsertAction()

updateSnIncident

protected void updateSnIncident(java.lang.String sysId,
                                java.lang.String incidentXml,
                                java.lang.String xslPath)
                         throws javax.xml.parsers.ParserConfigurationException,
                                org.xml.sax.SAXException,
                                java.io.IOException,
                                java.lang.Exception

Parameters:

sysId -

incidentXml -

xslPath -

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

java.lang.Exception

parseInsertResponse

protected java.lang.String parseInsertResponse(java.lang.String soapResult)
                                        throws javax.xml.parsers.ParserConfigurationException,
                                               org.xml.sax.SAXException,
                                               java.io.IOException

Parameters:

soapResult -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

getSnIncidentSysId

protected java.lang.String getSnIncidentSysId(java.lang.String incidentXml,
                                              java.lang.String xslPath)
                                       throws javax.xml.parsers.ParserConfigurationException,
                                              org.xml.sax.SAXException,
                                              java.io.IOException,
                                              java.lang.Exception

Get sys_id in incident from service now Web service update called without a sys_id, ignored

Parameters:

incidentXml -

xslPath -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

java.lang.Exception

getServiceNowCI

protected java.lang.String getServiceNowCI(java.lang.String incidentXml,
                                           java.lang.String xslPath)
                                    throws javax.xml.parsers.ParserConfigurationException,
                                           org.xml.sax.SAXException,
                                           java.io.IOException,
                                           java.lang.Exception

Parameters:

incidentXml -

xslPath -

Returns:

Throws:

javax.xml.parsers.ParserConfigurationException

org.xml.sax.SAXException

java.io.IOException

java.lang.Exception

parseIncidentDeviceSysId

protected java.lang.String parseIncidentDeviceSysId(java.lang.String soapResult)
                                             throws org.xml.sax.SAXException,
                                                    java.io.IOException,
                                                    javax.xml.parsers.ParserConfigurationException

Parameters:

soapResult -

Returns:

sys_id -- id from service now

Throws:

org.xml.sax.SAXException

java.io.IOException

javax.xml.parsers.ParserConfigurationException

getIncidentSOAPURI

protected java.lang.String getIncidentSOAPURI()

getIncidentFieldName

protected java.lang.String getIncidentFieldName()

Overrides:

getIncidentFieldName in class AbstractServiceNowIntegration

getConfigurationItemField

protected java.lang.String getConfigurationItemField()