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A

AbstractServiceNowIntegration - Class in com.accelops.phoenix.servicenow
Abstract class
AbstractServiceNowIntegration(ServiceContext) - Constructor for class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
assembleIncidentTransformDoc(String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 

C

checkUpdate(ServiceContext) - Method in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
com.accelops.phoenix.servicenow - package com.accelops.phoenix.servicenow
 
CONFIG_FILE - Static variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
configProp - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
createRetrier() - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
createSOAPClient() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
createTicketQuery(int, Integer) - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
credential - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 

D

Default_ContentType - Static variable in interface com.accelops.phoenix.servicenow.ServiceNowIntegration
 
DEFAULT_XSL_PATH - Static variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
doIntegration(ServiceContext) - Method in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 

E

execute() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
execute() - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
ServiceNow has bug when insert/get multiple recorders, so that we do not support to insert multiple incidents at one time.
execute() - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
executeSoapMethod(String, String, HttpEntity) - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
externalObjList - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 

F

faultProcess(String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
faultProcess(String, String, String, String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 

G

getConfigurationItemField() - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
getElementValue(String, String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
getHost(String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
getIncidentFieldName() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
getIncidentFieldName() - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
getIncidentInsertAction() - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
getIncidentSOAPURI() - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
getIntegratedXML() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
getResult() - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
getServiceNowCI(String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
getSnIncidentSysId(String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
Get sys_id in incident from service now Web service update called without a sys_id, ignored
getSoapClient() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
getSoapResultMessage() - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
getSoapStatusCode() - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
getTicketMap(String) - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
Mapping of sys_id to user external Id
getXslPath() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 

I

IncidentServiceNowIntegration - Class in com.accelops.phoenix.servicenow
 
IncidentServiceNowIntegration(ServiceContext) - Constructor for class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
IncidentUpdatedFromSericeNow - Class in com.accelops.phoenix.servicenow
 
IncidentUpdatedFromSericeNow(ServiceContext) - Constructor for class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
insertIncident(String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
integerateDevice(ServiceContext) - Method in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
integerateIncident(ServiceContext) - Method in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
integratedXML - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
integrating() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
integrating() - Method in interface com.accelops.phoenix.servicenow.ServiceNowIntegration
 
Intergrated_Device - Static variable in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
Intergrated_Incident - Static variable in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 

J

JSON_ContentType - Static variable in interface com.accelops.phoenix.servicenow.ServiceNowIntegration
 

L

loadConfigPropties() - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
loadCustomProperties(String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
logger - Static variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
logger - Static variable in class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
logger - Static variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 

P

parseIncidentDeviceSysId(String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
parseInsertResponse(String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
parseSoapFault(String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
parseSoapResultSysId(String) - Method in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
processIncident(String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 

R

result - Variable in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
retrier - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 

S

send() - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
sendWithContentType(AbstractHttpEntity) - Method in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
serviceNowHost - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
ServiceNowIntegration - Interface in com.accelops.phoenix.servicenow
Service Now Integration InterfaceAddress
ServiceNowIntegrationServiceImpl - Class in com.accelops.phoenix.servicenow
 
ServiceNowIntegrationServiceImpl() - Constructor for class com.accelops.phoenix.servicenow.ServiceNowIntegrationServiceImpl
 
ServiceNowSoapClient - Class in com.accelops.phoenix.servicenow
 
ServiceNowSoapClient(String, Integer, String, String) - Constructor for class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
ServiceNowSoapClient(String, Integer, String, String, ContentType) - Constructor for class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
setResult(String) - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 
soapClient - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 
soapResultMessage - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
soapStatusCode - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
svcContext - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 

U

unLinkedDevices - Variable in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
updateSnIncident(String, String, String) - Method in class com.accelops.phoenix.servicenow.IncidentServiceNowIntegration
 
updateTicket(Set<String>, Node, Map<String, String>) - Method in class com.accelops.phoenix.servicenow.IncidentUpdatedFromSericeNow
 

X

xslPath - Variable in class com.accelops.phoenix.servicenow.AbstractServiceNowIntegration
 

_

_contentType - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
_httpEntity - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
_soapAction - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
_soapHost - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
_soapMethodURI - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
_soapPort - Variable in class com.accelops.phoenix.servicenow.ServiceNowSoapClient
 
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